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Frequently asked questions and answers

Where and from what material are SooNice Sunnies produced?

Our Sunglasses are made locally in Italy from recycled nylon (ECONYL®). This means that no new plastic is put into circulation and CO2-Emissions are saved.

What is ECONYL®?

ECONYL® is regenerated nylon made from waste. It is equivalent to newly manufactured nylon and can be recycled and reshaped again and again.

What age are SooNice Sunnies suitable for?

Our SooNice Children are for children aged approx. 3 - 9 years.
The SooNice Baby sunglasses are for babies aged approx. 6 - 24 months.

Are further models planned?

We are currently working hard on a model for children and teenagers aged around
10-14.

Where can I buy SooNice Sunnies sunglasses?

In well-stocked optical retailers, in selected baby and children's shops, museum and hotel shops as well as in our web shop. You can find all SooNice Sunnies dealers near you using our store locator.

What makes SooNice Sunnies sunglasses so special?

Unlike most traditional sunglasses for children, SooNice Sunnies are tailored to the needs of children. Our sunglasses have 100% UV A & UV B protection, scratch-resistant lenses and specially designed side flaps to prevent scattered light. The SooNice Children model also has removable brackets that can be easily reinserted if they become loose while playing or putting it on. SooNice sunnies are made from recycled nylon (ECONYL®) made locally in Italy. This means that no new plastic is put into circulation and CO2-Emissions are saved.

How much are the costs for packaging & shipping?

Europe within the EU: EUR 5,-
Europe outside the EU: EUR 10,-
We ship free of charge for orders over EUR 50,-.

I would like to return my SooNice Sunnies. How do I proceed?

You can benefit from your 30 day Make use of your right of withdrawal and return your order to us for a return shipping fee of EUR 5,-.
Please contact our customer service for this hello@soonicesunnies.com
Contact us and we will send you a corresponding return label.

Please note the requirements for a return:

  • The product is new and unused
  • The product will be returned in the original, undamaged packaging

Which parcel service will my order be delivered with?

Depending on where you want your order to be sent, we currently ship with DPD, DHL, GLS and Austrian Post.

Can I cancel my order?

Unfortunately this is not possible. However, you can make use of your 30-day right of withdrawal and return your order to us for a return shipping fee of EUR 5,-. Please contact our customer service for this hello@soonicesunnies.com
Contact us and we will send you a corresponding return label.

Please note the requirements for a return:

  • The product is new and unused
  • The product will be returned in the original, undamaged packaging

Are there customs fees when shipping outside the EU?

If you order from us from outside the European Union, customs duties and taxes may apply in addition to the costs for packaging and shipping. These are not paid or invoiced by us, but by the local customs authorities in your country.
The amount of these costs varies depending on the product and price and unfortunately we cannot determine them in advance.
Please contact your local customs authorities for further information.

What do I do if my SooNice Sunnies arrive damaged?

Please contact our customer service for this hello@soonicesunnies.com
For the purpose of our quality assurance, we ask you to send us a photo of the item in question.

How do I properly dispose my old SooNice Sunnies?

The frame of our sunglasses is made from 100% recycled nylon (ECONYL®). SooNice Sunnies sunglasses that are no longer needed can be used again as a resource for future sunglasses. You can send us your old SooNice Sunnies and we will take care of the rest.

Can I change the delivery address later?

Unfortunately this is not possible.

I lost a temple or a glass. Can I reorder spare parts?

We want you to enjoy your SooNice Sunnies for as long as possible! For a flat rate of EUR 5,- for packaging and shipping, we will be happy to send you the spare part you need. Please contact our customer service for this hello@soonicesunnies.com.

Why did SooNice Sunnies become more expensive on January 1st, 2024?

Unfortunately, we have not been spared from increased raw material prices and higher energy and production costs.
In order to be able to guarantee you the product quality you are used to in the future, we are forced to raise prices for the first time.

What payment options are available when ordering online?

You can pay with us using the following payment options:
Many common credit cards, by bank transfer or payment providers such as Klarna, PayPal, ShopPay, ApplePay or GooglePay.

Are there discounts on SooNice Sunnies?

You will be the first to find out when there is a promotion via our newsletter or on our social media channels.

Why does the SooNice Baby model not have click on hinges?

Babies usually don't put the glasses on themselves, which is why there is rarely any over-tensioning of the frame. Thanks to the flexible material of the sunglasses, the baby glasses are just as robust as the children's model.

Why are children's eyes more sensitive to UV rays?

Because children have larger pupils than adults, their highly sensitive retinal cells are more exposed to UV light. Similar to sunburn on the skin, the tissue and cells of the human eye can be severely damaged by UV light. In addition, children generally spend more time outdoors and are therefore exposed to UV light for longer. This makes it all the more important to have adequate protection through high-quality sunglasses.  

Why do you only produce children's sunglasses?

At a family dinner we realized how important it was for children to wear sunglasses. After extensive research and discussions with leading eye specialists, we realized that there were no sunglasses on the market that were tailored to the needs of children and at the same time manufactured in a resource-saving manner. That's why we continue to focus on closing this gap and want to educate parents about the dangers of UV rays entering their children's eyes.

How do you choose your producers?

We choose our partners very carefully. First of all, we try to keep the production of our glasses as close to the relevant sales market as possible. Our glasses are currently manufactured for us in Italy by a renowned Italian manufacturer. This saves transport routes and therefore also unnecessary CO2-emissions. Further criteria for us are years of know-how in the production of glasses and optical accessories as well as the willingness to continually develop and improve our products with us. This also includes the use of resource-saving materials such as ECONYL®.
With regard to labor law, social standards and occupational safety, we require compliance with national legal regulations.
We also want our products to be available to you at any time, if possible. For this reason, we secure appropriate production capacities from our partners to cover seasonal peaks.
Just like you, an appropriate price-performance ratio is very important to us. We value long-term partnerships on equal terms and are in constant communication with our partners.

What contribution do you make to protecting the environment?

One that is far too small! As a provider of products specifically for children, we are committed to constantly improving ourselves and taking further measures to protect the planet even more. A place to start is by choosing recycled nylon ECONYL® as the main component of our glasses. This is regenerated nylon from waste. It is equivalent to newly manufactured nylon and can be recycled again and again.
Another measure is to choose local producers to ensure we produce as little CO2 emissions as possible. In both cases, this unfortunately still has an impact on the price of our products, which is why you are also making a valuable contribution to the future of our children by purchasing SooNice products. We are currently working on further measures to improve our environmental footprint and will inform you via our channels as soon as we can achieve additional significant improvements.

How do I properly care for my SooNice Sunnies?

  • We want you to enjoy your SooNice sunnies for as long as possible! Therefore, follow the following care instructions:
    To remove dust and dirt from your glasses, please only use white microfiber glasses cleaning cloths. It is best not to apply pressure, as this can cause discoloration.
  • Moisten the glasses cleaning cloth and clean the lenses and the frame. Alternatively, you can hold the glasses under lukewarm running water and then dry them with a glasses cleaning cloth.
  • Please do not use colored glasses cleaning cloths or glasses cleaning sprays (especially those containing alcohol).
  • Do not leave your sunnies in places where they will be exposed to extreme temperatures for a long period of time (e.g. dashboard).

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